A.    We recommend using alkaline batteries with our products, as they are great for long-term use and help optimize performance. We don't recommend using Carbon-Zinc batteries. While Carbon-Zinc batteries may work well with low-power devices, they can drain after a short period of time and cause certain products to not function properly.

Parts may be purchased online at service.mattel.com.

1. Enter the product number or toy name, or search by using the keywords below. Then click "Go." 

2. Identify your product from the list of results. 

3. Click on the product image, and follow the link to purchase parts. 

All our baby gear has a product number listed in small print near where the Fisher-Price® or Mattel information is stamped. It can usually be found above the barcode on the packaging and instructions, on the fabric tag, or etched into the product itself.

We’re sorry, but we don't have a program that offers parents Fisher-Price^® products, Mattel^® products, or coupons. Our website has a ton of helpful hints and great information for parents, though!