Fisher-Price® Luminate Bassinet™ - International
Product Desciption:
Features:
Stationary bedside bassinet with built-in sound detection and customizable lights, music, white noise and vibrations controllable from a smart device with the free Smart Connect™ app
Smart Sensing System detects and responds to your baby’s cries with 3 soothing options. Each response mode features music & sounds, including the 20-minute Ready, Settle, Sleep™ playlist Select an auto shut-off timer (up to 2 hrs) or continuous play with volume control and 3 levels of vibrations. Choose our musical playlist or build a custom playlist with 10 included songs
Gentle floor light automatically turns on to illuminate your path as you approach, plus a soft amber crib light for nighttime check-ins and feedings
Includes AC adapter and soft, machine-washable mattress sheet.
Frequently Asked Questions
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Smart Connect™ App FAQ
Smart Connect FAQs
General Questions:
Q: What devices are compatible with the Smart Connect app?
A: Most iOS and Android phones are compatible. See fisher-price.com/smartconnect for a list of known compatible devices.
Q: How do I connect my phone or tablet to my Smart Connect product for the first time?
A: Tap on “Instructions” above, then tap on the link for the instructions for the product that you have. Please use the Smart Connect app to pair your phone or tablet with the Smart Connect product and not the Bluetooth Settings on your phone or tablet.
Q: When I try to pair my phone or tablet with my Smart Connect product, it asks me for a PIN. What should I use for the PIN?
A: Please use the Smart Connect app to pair with your product, not your Bluetooth settings on your phone. No PIN will be required if you pair through the Smart Connect app.
Q: What should I do if I’m having a hard time pairing my phone or tablet with my Smart Connect product?
A: First, make sure your Smart Connect product is turned on and that your phone or tablet is within 6 ft (2,9m) of your product. Depending on the product, press the pairing button or hold down the power button to initiate pairing (refer to your product’s instructions for full details). On the main screen, use the left and right arrow icons to scroll through all of the available products. A picture of your product with a yellow or green border around it should appear. If you do not see a product icon with a yellow or green border around it, there may be a problem with your phone or your product. Please use the “Give Us Feedback” button below so that we can assist you.
Q: I don’t see my Smart Connect product in the app. What’s the problem?
A: From the main screen, use the left and right arrow icon buttons to scroll through all available products.
Q: Why do I see a message that asks me to update my product’s software?
A: Occasionally, we update the software on Smart Connect products to improve performance or add features. To ensure best performance, please update the software when asked. It should only take a few minutes. Keep the app open and within range of your product while it is updating. If it fails, restart both the product and the app, then try again. If it continues to fail when updating the software, please use the “Give Us Feedback” button below so that we can assist you.
Q: How often should I need to pair the app to my Smart Connect product?
A: You should only need to pair the app once, unless you delete the app or there is an update to the app that requires it.
Q: I see a message that says, “Someone else is already connected.” What does that mean?
A: Only one person in your home can control the Smart Connect product at a time. If someone else in your home is controlling the Smart Connect product through the app, he or she will need to close the app before you can use it. If you see “Someone else is already connected” when you know nobody else in your home is connected, please wait 30 seconds before attempting to re-pair with your Smart Connect product. If it has the problem after 30 seconds, use the “Give Us Feedback” button below so that we can assist you.
Q: Can I control more than one Smart Connect product at a time from my phone or tablet?
A: Yes, you can!
Q: Can I control my Smart Connect product from more than one phone or tablet at the same time?
A: No, only one phone or tablet can control your Smart Connect product at a time. One person will have to close the app (or disconnect) for the other to take control.
Q: How far away can I be from my Smart Connect product before it stops working?
A: You can control your Smart Connect product from up to 150 ft. away. However, walls and objects in your home may reduce this distance.
Q: My app shows that it is not connected, even though I’ve connected to it before. What’s the problem?
A: First, try getting closer to your Smart Connect. You may be too far away to control it. Then, please wait 30 seconds for it to establish a connection. If your Smart Connect product uses batteries and is not plugged in for power, it may have gone into a low-power mode. Press any button on the Smart Connect product to wake it back up. It will go back into a low-power mode after 25 hours of no activity.
Q: Can I add music from my phone or tablet to my Smart Connect product?
A: No, the app does not currently allow your personal music to be played by your Smart Connect product.
Q: What is the Smart Sensor (Smart Connect 4-in-1 Mobile only)?
A: The Smart Sensor can detect noise near the Smart Connect 4-in-1 Mobile. If you turn the Smart Sensor on, you will get a notification when the mobile hears a noise (as long as the music and projector are off).
Q: How sensitive is the Smart Sensor?
A: The Smart Sensor can be adjusted as needed, but it will not send notifications if your child is making intermittent or occasional noises. The app will only alert you when the child is making sustained noise for several seconds.
Q: I have more than one of the same Smart Connect product. How can I tell which one is which in the app?
A: From the main screen on the app, tap the picture of one of your products. If you tap on the name of the product at the top of the screen, you can rename it to whatever you want! Then it will be much easier to tell the difference between your products.
Q: What are Smart Messages?
A: Smart Messages can send you notifications on your phone or tablet about your Smart Connect product. For example, they can tell you when the music and/or motion timer is about to stop. Smart Messages must be turned on in order to use the Smart Sensor on the Smart Connect 4-in-1 Mobile. Other users in your home may not be able to control your product while Smart Messages are turned on and the app is open on your phone.
A: When you see the Pause All Settings button, press it to turn off all features on your Smart Connect product at the same time. The app will remember what it was doing when it was paused. Then, you can press the Play All Settings button to have your Smart Connect product resume all features that were on when it was paused.
Q: How do I use the Save Settings buttons?
A: The Save Settings buttons are presets that you can use to save your favorite combinations of features on your Smart Connect Product. First, turn on all of your favorite settings, then press the “1” or “2” button. The next time you press that button, it will turn on all of your favorite settings. You can set two presets this way. If you want to overwrite one of the presets, simply press and hold the “1” or “2” button. You will get a visual indication when the new preset has been saved.
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Is my product Baby Safety Alliance certified?
There is a quick and easy way to verify that your product is Baby Safety Alliance certified. Just click here, and select the type of product you have. If Fisher-Price® is listed, all of our products in that category are Baby Safety Alliance certified. For example, if you select “Infant Floor Seats” in the drop-down menu, you’ll see our name. This indicates that our Infant Floor Seats are Baby Safety Alliance certified.
All products that are Baby Safety Alliance certified have a certification seal right on them. This seal verifies that the product has undergone independent laboratory testing to make sure it meets state, federal, and applicable ASTM standards. Every manufacturer that participates in the Baby Safety Alliance Certification Program is held to the highest standards and must meet or exceed those standards on every product. For us, the Baby Safety Alliance seal symbolizes our commitment to safety and quality.
- What types of Fisher-Price® play yards and bassinets are available? To see our full line of bassinets and play yards, please visit fisher-price.com.
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I just bought my baby gear, and I’m missing/ lost my instructions. What can I do?
Product manuals can be found online, by clicking here.
1. Enter the product number or toy name, or search by using the key words below. Then click "Go."
2. Identify your product from the list of results.
3. Click on the product image and follow the link to download the manual.All our baby gear has a product number listed in small print near where the Fisher-Price® or Mattel information is stamped. It can usually be found above the barcode on the packaging and instructions, on the fabric tag, or etched into the product itself.
Our product manuals are available in Adobe® Acrobat® format (PDF). If you don’t have the free viewing software, Adobe® Reader®, this link will take you to their website for assistance.
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How do I order replacement parts for my product?
Parts may be purchased online at service.mattel.com.
1. Enter the product number or toy name, or search by using the keywords below. Then click "Go."
2. Identify your product from the list of results.
3. Click on the product image, and follow the link to purchase parts.All our baby gear has a product number listed in small print near where the Fisher-Price® or Mattel information is stamped. It can usually be found above the barcode on the packaging and instructions, on the fabric tag, or etched into the product itself.
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Does Fisher-Price have a multiple birth program?
We’re sorry, but we don't have a program that offers parents Fisher-Price® products, Mattel® products, or coupons. Our website has a ton of helpful hints and great information for parents, though!
- How do I register my baby gear so I can be notified in the event of a recall? Registering your baby gear is quick and easy. Just visit our product registration page and fill out the form!
- Do you have a list of the latest product recalls? All of our recall information is listed online on our service.mattel.com Recall Page.
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Where can I find washing instructions for my baby gear (bouncer, swing, high chair)?
Washing instructions can typically be found on the care label attached to the pad assembly or toward the end of each product manual.
Product manuals can be found online, by clicking here.
1. Enter the product number or toy name, or search by using the keywords below. Then click "Go."
2. Identify your product from the list of results.
3. Click on the product image, and follow the link to download the manual.All our baby gear has a product number listed in small print near where the Fisher-Price® or Mattel information is stamped. It can usually be found above the barcode on the packaging and instructions, on the fabric tag, or etched into the product itself.
Our product manuals are available in Adobe® Acrobat® format (PDF). If you don’t have the free viewing software, Adobe® Reader®, this link will take you to their website for assistance.
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Where can I find battery requirements for my baby gear (bouncer, swing, high chair)?
Battery requirements can be found inside the battery compartment itself or toward the beginning of each product manual.
1. Enter the product number or toy name, or search by using the keywords below. Then click "Go."
2. Identify your product from the list of results.
3. Click on the product image, and follow the link to download the manual.Product numbers are listed on baby gear products in small print right near where the Fisher-Price® or Mattel® information is stamped.
All our baby gear has a product number listed in small print near where the Fisher-Price® or Mattel information is stamped. It can usually be found above the barcode on the packaging and instructions, on the fabric tag, or etched into the product itself.
Our product manuals are available in Adobe® Acrobat® format (PDF). If you don’t have the free viewing software, Adobe® Reader®, this link will take you to their website for assistance.
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What are the best kind of batteries to use in Fisher-Price® and Mattel® products?
A. We recommend using alkaline batteries with our products, as they are great for long-term use and help optimize performance. We don't recommend using Carbon-Zinc batteries. While Carbon-Zinc batteries may work well with low-power devices, they can drain after a short period of time and cause certain products to not function properly.
Purchase Parts
Sorry, replacement parts are not currently available for this product
