• Make sure the RESET switch on the back of the unit is in the ON position.
• Adjust the volume by sliding the volume switch upward.
• After a few minutes, the unit will shut off automatically. To turn the unit back on, simply press the on/off button.
• The batteries are dead or weak. Replace all batteries with fresh, alkaline batteries. Do not mix old and new batteries.

• If the book is torn, bent, curled, written on, marked up, etc, the unit may not work properly and may not recognize the active page. Taping torn pages will not fix the problem. You will need to replace the damaged books.
• If something is blocking the optical sensors, such as dirt, sand, the user’s hands, etc., the page activation may not work properly.

• To properly load a book, hold the book closed with the cover facing up toward you, fit the top end of the bookbinding into the top of the unit, then lower the bottom end of the book binding into the bottom of the unit.
• Make sure the back cover of the book is lying flat against the right side of the base unit.
• If the book is open to any inside page, make sure the front cover is lying flat against the left side of the base unit.
• Make sure all other pages are lying flat.
• Make sure the book is not upside down.
• You may play with only one book at a time when inside the unit.
• The alphabet on the base unit does not work if a book is loaded into the unit (even though you can see half of the alphabet when using the front cover or back cover of a book.)

Headphones are not included with the unit, but may be used for private listening.

Headphones must be equipped with a 3.5 mm plug and must be stereo. Mono headphones (identified by three bands on the tip of the plug) will fit into the headset jack, but they will not function.

• If you are using headphones and you touch the book or unit with the headphone wire, it will activate audio responses. It's important to keep the wires away from the touch-sensitive areas of the unit.

• Attempting to store multiple books in the unit will prevent the unit from closing properly.
• The binding of the book must be properly inserted to prevent it from falling out when carrying the unit by the handle.
• A PowerTouch Backpack is available as an optional accessory. The backpack will store the PowerTouch unit plus four books and corresponding cartridges.

• We recommend that you keep the book and corresponding cartridge together.
• The cartridge has been designed to clip to the binding of its book for storage. Simply turn the cartridge sideways and clip the top edge (where the little nubs protrude) of the cartridge onto the binding.

• Ernie’s Neighborhood – on the Farmer Page – you may be asked to count “farmers” or “pigs.” You will need to count the word “farmer” (located in the text on the left side of the page), or the word “pig” (highlighted next to the picture of the big pig) in order to complete these tasks.
• Ernie’s Neighborhood – on the Baker Page – you may be asked to count “triangles,” “stars,” or “squares.” You will NOT need to count the corresponding words.
• School Skills Sampler – on the Grade K Page – you may be asked to count “stars,” “little stars,” “big stars,” “crayons,” “squares,” or “triangles.” In order to complete the task, you will need to count the corresponding words as well (e.g. you need to count the word “star” located below the word “Grade,” when asked to count “stars,” “little stars,” or “big stars”.)

• Make sure the RESET switch on the back of the unit is in the ON position.
• Try sliding the RESET switch OFF, and then back ON again.
• Try sliding the purple Volume Switch up to a louder level.
• Make sure the Power Touch base unit is completely open so that it lies flat.
• Make sure that you are using the right combination of book and cartridge (or no cartridge, as appropriate).
• If you are using one of the two starter books (type of book is indicated on the top right of the cover), please ensure there is no cartridge inserted into the base unit.
• If you are using any other Power Touch book, make sure the corresponding cartridge is fully inserted into the cartridge port at the top of the unit (above the letter “Ee” on the base.) The title on the book cover and the cartridge should match.
• Make sure the book is in good condition. If pages are ripped, curled or bent (especially at the top of the book), then the unit may not work properly, and the book will need to be replaced.
• Make sure the book is correctly loaded into the unit and the pages are lying flat.

No, there is no adapter connection available nor recommended for this product.

A.    We recommend using alkaline batteries with our products, as they are great for long-term use and help optimize performance. We don't recommend using Carbon-Zinc batteries. While Carbon-Zinc batteries may work well with low-power devices, they can drain after a short period of time and cause certain products to not function properly.