There is a quick and easy way to verify that your product is JPMA certified. Just click here, and select the type of product you have. If Fisher-Price^® is listed, all of our products in that category are JPMA certified. For example, if you select “High Chair” in the drop-down menu, you’ll see our name. This indicates that our high chairs are JPMA certified.

All products that are JPMA certified have a certification seal right on them. This seal verifies that the product has undergone independent laboratory testing to make sure it meets state, federal, and applicable ASTM standards. Every manufacturer that participates in the JPMA Certification Program is held to the highest standards and must meet or exceed those standards on every product. For us, the JPMA seal symbolizes our commitment to safety and quality.

JPMA stands for Juvenile Products Manufacturers Association.

Click here to see if your product is JPMA certified.

Product manuals can be found online, by clicking here.

1. Enter the product number or toy name, or search by using the key words below. Then click "Go."

2. Identify your product from the list of results.    

3. Click on the product image and follow the link to download the manual. 

All our baby gear has a product number listed in small print near where the Fisher-Price® or Mattel information is stamped. It can usually be found above the barcode on the packaging and instructions, on the fabric tag, or etched into the product itself.

Our product manuals are available in Adobe^® Acrobat^® format (PDF). If you don’t have the free viewing software, Adobe^® Reader^®, this link will take you to their website for assistance.

Parts may be purchased online at service.mattel.com.

1. Enter the product number or toy name, or search by using the keywords below. Then click "Go." 

2. Identify your product from the list of results. 

3. Click on the product image, and follow the link to purchase parts. 

All our baby gear has a product number listed in small print near where the Fisher-Price® or Mattel information is stamped. It can usually be found above the barcode on the packaging and instructions, on the fabric tag, or etched into the product itself.

Yes, all Fisher-Price® high chairs, booster seats, rockers, swings, activity centers, bassinets, play yards, sleepers, and infant bath tubs are JPMA certified.  
     

You can click here to visit the JPMA website for more information.

We’re sorry, but we don't have a program that offers parents Fisher-Price^® products, Mattel^® products, or coupons. Our website has a ton of helpful hints and great information for parents, though!

Battery requirements can be found inside the battery compartment itself or toward the beginning of each product manual.

1. Enter the product number or toy name, or search by using the keywords below. Then click "Go." 

2. Identify your product from the list of results.  
 
3. Click on the product image, and follow the link to download the manual. 

Product numbers are listed on baby gear products in small print right near where the Fisher-Price® or Mattel® information is stamped.

All our baby gear has a product number listed in small print near where the Fisher-Price® or Mattel information is stamped. It can usually be found above the barcode on the packaging and instructions, on the fabric tag, or etched into the product itself.

Our product manuals are available in Adobe® Acrobat® format (PDF). If you don’t have the free viewing software, Adobe® Reader®, this link will take you to their website for assistance.

Our monitors should only be used with Fisher-Price wall adapters to ensure the safety of the monitor. 

Adapters should only be replaced with an original Fisher-Price wall adapter.  If you need to purchase an adapter, please visit our online store. 

There is signal interference due to other baby monitors on the same channel or as a result of cordless phone use. 

Change the channel switches on both transmitter and receiver to eliminate the source of interference. 

Remember that both units must be on the same channel.  If the problem persists, you may need to consider purchasing a monitor on a different frequency.

Analog monitors operate on one of 3 frequencies: 49MHz, 900MHz or 2.4GHz.  They can have between 2 and 10 channels to choose from to minimize interference.

Digital monitors operate on one of 2 frequencies: 900MHz or 2.4GHz.  They have no channels to choose from because they automatically scan for the clearest channel. 

It is possible that the units simply need to be reset or paired.

1. Press the pairing button on the side of the receiver with a paperclip until the power button L.E.D. blinks and the range indicator turns on.

2. Press the pairing button on the back of the transmitter with a paperclip until the receiver range indicator turns off.

A.    We recommend using alkaline batteries with our products, as they are great for long-term use and help optimize performance. We don't recommend using Carbon-Zinc batteries. While Carbon-Zinc batteries may work well with low-power devices, they can drain after a short period of time and cause certain products to not function properly.