A.    We recommend using alkaline batteries with our products, as they are great for long-term use and help optimize performance. We don't recommend using Carbon-Zinc batteries. While Carbon-Zinc batteries may work well with low-power devices, they can drain after a short period of time and cause certain products to not function properly.

If your Girl Tech® Stylin’ Studio™ unit or camera is not responding please try the following;

• Open My Computer (Windows™ Vista – open Computer).
• Verify the USB Video Device appears under Scanners and Cameras.
• If you see 2 Devices (left or right image) check that the camera is your computers default camera.
• Click Start and select All Programs.
• Select Accessories.
• Select Camera and choose Scanner Wizard.
• Double click USB Video Device.
• Walk through the wizard, take an image and click Finish.

If the problem persists try and update your drivers.

• Right-Click My Computer (Vista – Right-Click Computer).
• Select Properties.
• Click on Windows™ XP click the Hardware tab then Device Manger.  On Windows™ Vista click Device Manager.
• Click the (+) next to Human Interface Devices.
• The Stylin’ Studio™ will show as HID-compliant device.
• Right-click HID-compliant device and select scan for changes.
• If unable to scan for changes the consumer is not the Administrator.
• If HID-compliant device is not listed change USB ports.
• If unsuccessful please replace the product.
• If the product has been replaced, this is an irresolvable compatibility issue.
• The computer may prompt a restart.
• After the restart test the software and take a picture.

If this does not work, try a Camera Check.

• Click Start and select All Programs.
• Select Accessories.
• Select Camera and choose Scanner Wizard.
• Double click USB Video Device.
• Walk through the wizard, take an image and click Finish.

If the problem is not resolved or you did not see 2 devices in the first step, please contact us at 1-800-803-9631.