A.    We recommend using alkaline batteries with our products, as they are great for long-term use and help optimize performance. We don't recommend using Carbon-Zinc batteries. While Carbon-Zinc batteries may work well with low-power devices, they can drain after a short period of time and cause certain products to not function properly.

A buzzing noise when using the FP3® Player indicates the player needs to be reformatted. Reformatting will erase the player’s entire contents. You will need to reregister and copy all content to the player again. The below steps will help with reformatting:

• Remove the SD card from the FP3® Player if one is being used. (Please note: the SD card will need to be reformatted separately. Contact your SD card manufacturer for assistance.)
• Open (My) Computer.
• Connect the player to the computer’s USB port.
• Locate the player as (2) removable disc drives.
• Right click on the first FP3® removable disc drive.
• Select format.
• Make sure the file system says FAT32.
• Click OK.
• Unplug the FP3® Player from the USB port.
• Start the software.
• Plug in the FP3® Player.
• Register and load content to your player.

1. Purchasing them through the Store tab in the software
2. Copying any CDs that you own to your Library using the Copy From CD Tab

Yes! In order to protect your purchased files, it is highly recommended that you backup My Library. To backup the audio files in My Library to a CD or DVD (if your PC has a CD or DVD burner

1. Open your CD/DVD Creation Application (such as Easy CD Creator, Nero, or Windows CD burning utility)
2. When you are asked by your CD/DVD Creation Application to select what you would like to burn to CD/DVD, browse  to My Documents\My Music\Fisher-Price and choose the "Kid-Tough FP3 Player" folder.
3. Once you have completed burning these files to CD/DVD, place the CD/DVD in a safe place.

Insert a CD into your computer. If your computer is connected to the Internet, the software will search for the CD track information. If the CD is found in freedb, the track information will be entered automatically. If it is not found, you will have the option to type in the title and artist/author information. In the Copy From CD tab, select the FP3s® that you would like to copy to My Library. Click the Copy From CD button. When the process is complete, you will find the FP3s® in My Library. You can now assign icons to each of the songs

• Make sure your FP3® Player is connected to your PC with the USB cable provided.
• Click the My Player tab.
• Select the FP3s® in the My Library panel you want to copy to your FP3® Player.
• Click the Copy To Player button.

• An open green dot means that no icon is assigned to that FP3®.
• A closed green dot means that an icon is assigned.
• A red dot means that the FP3® was purchased from the Store and cannot be changed.

To assign an icon, click an open green dot in the icon column. If you’ve already assigned an icon to a song, you won’t be able to use it for another song. Used icons are indicated with a red mark. Icons can only be used once. Choose an icon and then click the Select button.

• Click a green dot in the icon column.
• Click the New button on the Icon Picker.
• Use the pencil and eraser tools to create a new icon.
• Click the Save button to assign it to the song.

In the Icon Picker dialogue box:

• Click the icon you would like to edit.
• Click the Edit button.
• Use the pencil or eraser tool to change the icon.
• Click the Save As button to assign the changed icon to the song.

Yes. 

• Go to the My Library tab and find the FP3® you would like to modify.
• Right-click on the music note to the left of the title.
• Select Story from the right-click menu.
• When you drag the modified FP3® to your Player, it will appear in your list of Stories.

• Click the Create Playlist tab.
• Select your favorite FP3s® in My Library and then click the Add To Playlist button.
• Click the Save Playlist button and type in a name.
• Your playlist will be saved in My Library.

• Find the playlist in My Library.
• Right-click on the name of the playlist.
• Select Edit.
• The Create Playlist tab will appear.
• Make your desired changes.
• Click Save Playlist.

An important bulletin regarding the Kid-Tough™ Waterproof Digital Camera and FP3® Player software can be found on our service website.

This error means the FP3® player is not showing connected on the computer screen. The FP3® Player needs to show up in My Computer as 2 sequential drives. To fix this follow the below steps:

• Unplug the FP3® Player.
• Open (My) Computer.
• Connect the player to the computer’s USB port.
• Locate the player as (2) sequential removable disc drives.
  • These drives must be in sequence such as E and F or F and G or G and H.
• If they are not sequential, have the consumer reboot with the FP3 player plugged in and turned on.

This error appears when there is an issue registering the FP3® player. To fix this follow the below steps:

• Remove the SD card from the FP3® Player if one is being used.
• Open (My) Computer
• Connect the player to the computer’s USB port.
• Locate the player as (2) removable disc drives.
• Open up the first FP3® removable disc drive.
• Click Tools in the windows toolbar and select folder options.
• Click the View tab and check the radial button to show hidden files and folders.
• Click Apply and OK.
• Locate the file titled register.rgr under the FP3® removable disc drive already open and right-click and delete it.
• Safely remove the player and disconnect it from the PC.
• Restart the PC and reconnect the player.
• Open the software and click the player tab to re-register the player.

The bookmark on the screen of your FP3® Player indicates a battery issue caused by low batteries or loose battery door. To fix this:

• Replace the batteries with new batteries.
• Turn the product on.
• Squeeze and release the battery door several times.
• If the product turns off then on, contact Consumer Relations.