International

Americas
Europe
  • Albania
    • English:

      Orbico l.l.c
      Kthesa e Kamzes
      Kompleksi I Pallateve Shqiptaro-Izraelit, Tirana
      Albania
      Phone: +355 69 40 54 571
      Email: etien.raca@orbico.com
      For product recall information, please click here.

    • Shqiperi:

      Orbico sh.p.k
      Kthesa e Kamzes, Kompleksi I Pallateve Shqiptaro-Izraelit
      Tirane, Shqiperi
      Phone: +355 69 40 54 571
      Email: etien.raca@orbico.com
      For product recall information, please click here.

  • Austria
  • Belarus
    • English:

      Toyhouse
      220075, Minsk, Shabany st. 14a-27
      Phone: 80173458065
      Email:office@kanpol.by For product recall information, please click here.

    • Беларусь:

      Тойхаус
      220075, г. Минск ул. Шабаны 14 а-27
      Phone: 80173458065
      Email:office@kanpol.by
      For product recall information, please click here.

  • Belgium
    • English:

      Customer Service / attention: Vivian Knoops
      Gondel 1
      1186MJ Amstelveen
      Netherlands
      Phone: 0800-78659
      Email: service.be@mattel.com
      For product recall information, please click here.

      Inquiries may be handled outside your country of residence. Inquiries regarding products manufactured by our licensees may be shared with the licensees. We may send you a quality of service survey via email. Please state “opt-out of survey” in your inquiry if you do not wish to participate. Please visit our Privacy Statement for additional information regarding our privacy practices.

    • Dutch:

      Customer Service / attention: Vivian Knoops
      Gondel 1
      1186MJ Amstelveen
      Netherlands
      Telefoon: 0800-78659
      Email: service.be@mattel.com
      Klik hier voor meer informatie over de terugroepactie

      Uw vragen worden mogelijk behandeld buiten het land waar u woont. Vragen over producten geproduceerd door onze licentiehouders, worden mogelijk gedeeld met die licentiehouders. U ontvangt mogelijk per e-mail een enquête over de kwaliteit van onze dienstverlening. Vermeld 'geen deelname aan enquête' bij uw vraag als u niet wenst deel te nemen. Lees onze Privacyverklaring voor meer informatie over ons beleid inzake privacy.

    • Français:

      Customer Service / attention: Vivian Knoops
      Gondel 1
      1186MJ Amstelveen
      Netherlands
      Téléphone : 0800-78659
      Consumers from Luxembourg please call
      800 22 784
      Email: service.be@mattel.com
      Pour toute information concernant le rappel de produits cliquez ici

      Les demandes peuvent être traitées en dehors de votre pays de résidence. Les demandes relatives aux produits fabriqués par nos détenteurs de licences peuvent être partagées avec ceux-ci. Nous pourrons vous envoyer une enquête sur la qualité du service par e-mail. Veuillez noter "se désinscrire de l'enquête" dans votre demande si vous ne souhaitez pas participer. Veuillez consulter notre Déclaration de confidentialité pour plus d'informations à propos de nos pratiques de confidentialité.

  • Bosnia & Herzegovina
    • English:

      Orbico doo
      Lužansko polje 7
      TEL 00387 33 75 60 00
      Email:sanela.k@orbico.ba
      For product recall information, please click here.

    • Bosna i Hercegovina:

      Orbico doo
      Lužansko polje 7
      TEL 00387 33 75 60 00
      Email:sanela.k@orbico.ba
      For product recall information, please click here.

  • Bulgaria
  • Croatia
    • English:

      Orbico d.o.o.
      Koturaska 69, 10 000 Zagreb
      Croatia
      Telefon:+385 1 3444 800
      Email:info.hr@orbico.com
      For product recall information, please click here.

    • Hrvatska:

      Orbico d.o.o.
      Koturaska 69, 10 000 Zagreb
      Croatia
      Telefon:+385 1 3444 800
      Email:info.hr@orbico.com
      For product recall information, please click here.

  • Cyprus
    • English:

      Phone: 8009-0196
      For product recall information, please click here.

      Inquiries may be handled outside your country of residence. Inquiries regarding products manufactured by our licensees may be shared with the licensees. We may send you a quality of service survey via email. Please state “opt-out of survey” in your inquiry if you do not wish to participate. Please visit our Privacy Statement for additional information regarding our privacy practices.

    • Ελληνικά:

      Τηλέφωνο: 8009-0196
      For product recall information, please click here.

      Τα ερωτήματα μπορεί να διευθετηθούν εκτός της χώρας κατοικίας σας. Τα ερωτήματα που αφορούν προϊόντα που κατασκευάζονται από τους αδειοδοτημένους αντιπροσώπους μας μπορεί να κοινοποιηθούν σε αυτούς. Ενδέχεται να σας στείλουμε μια έρευνα αξιολόγησης ποιότητας υπηρεσίας μέσω email. Δηλώστε «θέλω να μην συμμετάσχω στην έρευνα» στο ερώτημά σας, εάν δεν θέλετε να συμμετάσχετε. Επισκεφθείτε την Πολιτική Απορρήτου μας για πρόσθετες πληροφορίες σχετικά με τις πρακτικές απορρήτου μας.

  • Czech Republic
    • English:

      Mattel Czech Republic s.r.o.
      The Forum,
      Václavské nám. 19,
      Prague 1
      CZECH REPUBLIC
      Phone:
      For FP +420 234 656 081
      For product recall information, please click here.

    • Čeština:

      Mattel Czech Republic s.r.o.
      The Forum,
      Václavské nám. 19,
      Praha 1
      Telefon:
      For FP +420 234 656 081
      Pro informace o dobrovolném stažení výrobků z prodeje klikněte zde

  • Denmark
    • English:

      Customer Service / attention: Vivian Knoops
      Gondel 1
      1186MJ Amstelveen
      Netherlands
      80-253691
      Email:cservice.nordics@Mattel.com
      For product recall information please click here

      Inquiries may be handled outside your country of residence. Inquiries regarding products manufactured by our licensees may be shared with the licensees. We may send you a quality of service survey via email. Please state “opt-out of survey” in your inquiry if you do not wish to participate. Please visit our Privacy Statement for additional information regarding our privacy practices.

    • Dansk:

      Customer Service / attention: Vivian Knoops
      Gondel 1
      1186MJ Amstelveen
      Netherlands
      80-253691
      Email:cservice.nordics@Mattel.com
      Klik her for information om tilbagekaldelse af produkter

      Forespørgsler bliver måske behandlet i et andet land end der, hvor du bor. Forespørgsler om produkter, der er fremstillet af vores licenstagere, kan blive delt med licenstagerne. Vi sender dig måske et spørgeskema om vores serviceniveau via e-mail. Skriv venligst "fravælg spørgeskema" i din forespørgsel, hvis du ikke ønsker at deltage. Du kan få mere at vide om vores privatlivspraksis i vores privatlivsudtalelse.

  • Estonia
    • English:

      Rimonne Baltic OÜ
      Merivälja tee 5-E220, Tallinn 11911
      Estonia
      Phone:+372 6 300 972
      Email:info@rimonne.ee
      For product recall information, please click here.

    • Eesti:

      Rimonne Baltic OÜ
      Merivälja tee 5-E220, Tallinn 11911
      Telefon: +372 6 300 972
      Email:info@rimonne.ee
      For product recall information, please click here.

  • Finland
    • English:

      Customer Service / attention: Vivian Knoops
      Gondel 1
      1186MJ Amstelveen
      Netherlands
      0800-9-13203
      Email:cservice.nordics@Mattel.com
      For product recall information please click here

      Inquiries may be handled outside your country of residence. Inquiries regarding products manufactured by our licensees may be shared with the licensees. We may send you a quality of service survey via email. Please state “opt-out of survey” in your inquiry if you do not wish to participate. Please visit our Privacy Statement for additional information regarding our privacy practices.

    • Suomi:

      Customer Service / attention: Vivian Knoops
      Gondel 1
      1186MJ Amstelveen
      Netherlands
      0800-9-13203
      Email:cservice.nordics@Mattel.com
      Tarkemmat tiedot löydät täältä

      Tiedustelut saatetaan käsitellä käyttäjän asuinmaan ulkopuolella. Lisenssinhaltijoidemme valmistamiin tuotteisiin liittyvät tiedustelut saatetaan jakaa lisenssinhaltijoiden kanssa. Saatamme lähettää käyttäjälle sähköpostitse palvelun laatuun liittyvän kyselyn.Merkitse tiedusteluun “opt-out of survey” ("Jätä kysely väliin"), jos et halua osallistua. Tietosuojalausunnossa on lisätietoja tietosuojaan liittyvistä käytännöistä.

  • Former Yugoslavian Republic Of Macedonia
    • English:

      Mattel AEBE
      2, Ellinikou Str.
      167 77 Elliniko
      GREECE
      Phone: 00389 71 222808
      For product recall information, please click here.

  • France
  • Germany
    • English:

      Phone: 0800-7898797
      For product recall information, please click here.

    • Deutsch:

      Mattel GmbH, An der Trift 75 D-63303 Dreieich
      Telefon: 0800-789 87 97
      www.mattel.de
      Für Informationen über Produktrückrufe bitte hier klicken

  • Greece
    • English:

      Mattel AEBE
      1 Ethnarchou Makariou Av.,
      17561, Palaio Faliro
      Athens
      Greece
      Phone:
      00800-12-6913 for landline calls
      210 89 05 010 for mobile phone calls
      Email:ConsumerService.Greece@Mattel.com
      For product recall information, please click here.

      Inquiries may be handled outside your country of residence. Inquiries regarding products manufactured by our licensees may be shared with the licensees. We may send you a quality of service survey via email. Please state “opt-out of survey” in your inquiry if you do not wish to participate. Please visit our Privacy Statement for additional information regarding our privacy practices.

    • Ελληνικά:

      Mattel ΑΕΒΕ
      Εθνάρχου Μακαρίου 1,
      17561, Παλαιό Φάληρο
      Αθήνα
      Ελλάδα
      Τηλέφωνο επικοινωνίας:
      00800-12-6913 για κλήσεις από σταθερό
      210 89 05 010 για κλήσεις από κινητά
      Email:ConsumerService.Greece@Mattel.com
      Για πληροφορίες σχετικά με την ανάκληση, παρακαλώ
      κάντε κλικ εδώ

      Τα ερωτήματα μπορεί να διευθετηθούν εκτός της χώρας κατοικίας σας. Τα ερωτήματα που αφορούν προϊόντα που κατασκευάζονται από τους αδειοδοτημένους αντιπροσώπους μας μπορεί να κοινοποιηθούν σε αυτούς. Ενδέχεται να σας στείλουμε μια έρευνα αξιολόγησης ποιότητας υπηρεσίας μέσω email. Δηλώστε «θέλω να μην συμμετάσχω στην έρευνα» στο ερώτημά σας, εάν δεν θέλετε να συμμετάσχετε. Επισκεφθείτε την Πολιτική Απορρήτου μας για πρόσθετες πληροφορίες σχετικά με τις πρακτικές απορρήτου μας.

  • Hungary
    • English:

      Mattel Toys Hungary Kft
      Email:info@matteljatekok.hu
      For product recall information, please click here.

    • Magyar:

      Mattel Toys Hungary Kft
      Email:info@matteljatekok.hu
      Termékvisszahívással kapcsolatos információért kérem, hogy kattintson ide

  • Iceland
    • English:

      Mattel AEBE
      1 Ethnarchou Makariou Av.,
      17561, Palaio Faliro
      Athens
      Greece
      Phone: 800-4188
      Email:cservice.nordics@Mattel.com
      For product recall information, please click here.

      Inquiries may be handled outside your country of residence. Inquiries regarding products manufactured by our licensees may be shared with the licensees. We may send you a quality of service survey via email. Please state “opt-out of survey” in your inquiry if you do not wish to participate. Please visit our Privacy Statement for additional information regarding our privacy practices.

  • Ireland
    • English:

      Mattel UK Limited
      3rd floor The Porter Building,
      1 Brunel Way,
      Slough,
      Berkshire SL1 1FQ.
      Helpline 01628500303
      Email contact form: service.mattel.com/uk/EmailContact.aspx
      UK website: service.mattel.com/uk For product recall information, please click here.

      Enquiries may be handled outside your country of residence. Enquiries regarding products manufactured by our licensees may be shared with the licensees. We may send you a quality-of-service survey via email. Please state “opt out of survey” in your enquiry if you do not wish to participate. Please visit our Privacy Statement for additional information regarding our privacy practices.

  • Italy
    • English:

      Phone: 800-11-37-11
      For product recall information, please click here.

    • Italiano:

      Mattel Italy S.r.l. Centro Direzionale Maciachini – MAC6 Via R. Bracco,
      6 20159 Milano – Italy
      Telefono: 800-11-37-11
      Email:Serv.Ital@Mattel.com
      Per informazioni sui prodotti recall, prego cliccare qui

  • Kosovo
    • English:

      Mattel AEBE
      2, Ellinikou Str.
      167 77 Elliniko
      GREECE
      Phone: 00377 44 16 51 50
      For product recall information, please click here.

  • Latvia
    • English:

      RIMONNE RĪGA SIA
      Ūnijas iela 15 b, Rīga, Latvija, LV1039
      Phone: +37167563456
      Email:info@rimonne.lv
      For product recall information, please click here.

    • LATVIJA:

      RIMONNE RĪGA SIA
      Ūnijas iela 15 b, Rīga, Latvija, LV1039
      Phone: +37167563456
      Email:info@rimonne.lv
      For product recall information, please click here.

  • Liechtenstein
  • Lithuania
    • English:

      Rimonne Baltic
      Savanoriu av.192-306
      Kaunas LT-44151
      Lithuania
      phone: +370 37 207026
      Email: prekyba@rimonne.eu For product recall information, pleaseclick here.

    • Lietuvos:

      Rimonne Baltic
      Savanorių pr. 192-306, Kaunas LT-44151
      Lietuva
      Telefonas: +370 37 207026
      Email:prekyba@rimonne.eu
      For product recall information, please click here.

  • Luxembourg
    • English:

      Phone: 8002-4357
      service.nl@mattel.com
      For product recall information, please click here.

      Inquiries may be handled outside your country of residence. Inquiries regarding products manufactured by our licensees may be shared with the licensees. We may send you a quality of service survey via email. Please state “opt-out of survey” in your inquiry if you do not wish to participate. Please visit our Privacy Statement for additional information regarding our privacy practices.

    • Nederlands:

      Telefoon: 8002-4357
      Email:service.nl@mattel.com
      Klik hier voor meer informatie over de terugroepactie

      Ufroe kënnen ausserhalb vun Ärem Wunnsëtzland veraarbecht ginn. Ufroe betreffend Produkter, déi vun Drëtten hiergestallt ginn, déi iwwer eng entspriechend Lizenz vun eis verfügen, kënne mat dëse Lizenzberechtegte gedeelt ginn. Mir loossen Iech ënner Ëmstänn per E-Mail eng Ëmfro zu eiser Servicequalitéit zoukommen. Falls Dir net un dëser Ëmfro deelhuele wëllt, biede mir Iech, an Ärer Ufro „vun der Ëmfro ofmellen“ unzeginn. Weider Informatiounen zu eise Mesurë betreffend den Dateschutz fannt Dir an eiser Dateschutzrichtlinn.

  • Malta
    • English:

      Tradeways Ltd
      Mon. mikiel Axxopardi Street
      Mosta,MST 05
      Malta
      00 35621434797
      For product recall information, please click here.

  • Montenegro
    • English:

      Orbico doo
      Balšića Pazar bb, 81250 Cetinje
      Phone: +38241232164
      Email: info.me@orbico.com
      For product recall information, please click here.

    • Montenegrin:

      Orbico doo
      Balšića Pazar bb, 81250 Cetinje
      Telefon: +38241232164
      Email: info.me@orbico.com
      For product recall information, please click here.

  • Netherlands
    • English:

      1186 MJ Amstelveen
      The Netherlands
      Phone: 0800-0227201
      Email:service.nl@mattel.com
      For product recall information, please click here.

      Inquiries may be handled outside your country of residence. Inquiries regarding products manufactured by our licensees may be shared with the licensees. We may send you a quality of service survey via email. Please state “opt-out of survey” in your inquiry if you do not wish to participate. Please visit our Privacy Statement for additional information regarding our privacy practices.

    • Nederlands:

      Mattel B.V.,
      Postbus 576, 1180 AN Amstelveen,
      Nederland Telefoon: 0800-0227201
      Email:service.nl@mattel.com
      www.safety.mattel-online.com
      Klik hier voor meer informatie over de terugroepactie

      Uw vragen worden mogelijk buiten het land waar u woont verwerkt. Vragen over door onze licentiehouders geproduceerde producten, worden mogelijk gedeeld met de betreffende licentiehouders. U ontvangt mogelijk per e-mail een enquête over de kwaliteit van onze dienstverlening. Vermeld 'geen deelname aan enquête' bij uw vraag indien u hier niet aan wenst deel te nemen. Lees onze Privacyverklaring voor meer informatie over ons privacybeleid.

  • Norway
    • English:

      Customer Service / attention: Vivian Knoops
      Gondel 1
      1186MJ Amstelveen
      Netherlands
      800-11208
      Email:cservice.nordics@Mattel.com
      For product recall information please click here

      Inquiries may be handled outside your country of residence. Inquiries regarding products manufactured by our licensees may be shared with the licensees. We may send you a quality of service survey via email. Please state “opt-out of survey” in your inquiry if you do not wish to participate. Please visit our Privacy Statement for additional information regarding our privacy practices.

    • Norsk:

      Customer Service / attention: Vivian Knoops
      Gondel 1
      1186MJ Amstelveen
      Netherlands
      800-11208
      Email:cservice.nordics@Mattel.com
      For informasjon om tilbakekallelse av produkter, vennligst klikk her

      Spørsmål kan bli behandlet utenfor landet der du bor. Spørsmål om produkter produsert av lisenstakerne våre kan deles med lisenstakerne. Vi kan komme til å sende deg spørreundersøkelser om tjenestekvalitet med e-post. Velg “ikke delta i spørreundersøkelse” hvis ikke du vil delta. Les personvernerklæringen vår for å få mer informasjon om personvernregelverket vårt.

  • Poland
  • Portugal
    • English:

      Phone (free toll): 800-8-60229
      email: consumidor@mattel.com
      For product recall information, please click here.

      Inquiries may be handled outside your country of residence. Inquiries regarding products manufactured by our licensees may be shared with the licensees. We may send you a quality of service survey via email. Please state “opt-out of survey” in your inquiry if you do not wish to participate. Please visit our Privacy Statement for additional information regarding our privacy practices.

    • Portuguese:

      Mattel Portugal Lda., Edifício Amoreiras Square, Rua Carlos Alberto da Mota Pinto nº 17 - 3º A, 1070-313 Lisboa
      Atendimento Geral: 217995750
      Atendimento ao Consumidor:
      Telefone: 800-8-60229
      email: consumidor@mattel.com
      Para informações sobre os produtos objeto do recall: clique aqui

      Os pedidos de esclarecimento podem ser tratados fora do seu país de residência. Os pedidos de esclarecimento acerca de produtos fabricados por entidades com a nossa licença podem ser partilhados com essas mesmas entidades. Poderemos enviar-lhe por email um inquérito sobre a qualidade d o serviço. Caso não pretenda participar, inclua no seu pedido de esclarecimento a frase: "Não quero participar no inquérito." Consulte a nossa declaração de privacidade para mais informações sobre as nossas práticas no que diz respeito à privacidade.

  • Romania
    • English:

      Phone: +40 31 425 99 31
      Fax +40 31 425 99 30
      For product recall information, please click here.

  • Russia
    • English:

      Phone: +7 495 287 7939
      For product recall information, please click here.

    • Русский:

      Телефон: +7 495 287 7939
      Для получения информации о напомним, пожалуйста нажмите здесь.

  • Serbia
    • English:

      Orbico trgovina I usluge doo
      Konstantina Kavafija 5
      phone:+38111653944
      Email: office@orbico.com For product recall information, please click here.

    • Srbija:

      Orbico trgovina I usluge doo
      Konstantina Kavafija 5
      Telefon:+38111653944
      Email: office@orbico.com
      For product recall information, please click here.

  • Slovakia Republic
    • English:

      Mattel Czech Republic s.r.o.
      The Forum
      Vaclavske nam. 19
      Prague 1
      CZECH REPUBLIC
      Phone: 00 420 234 656 081
      For product recall information, please click here.

    • Slovakian:

      Mattel Czech Republic s.r.o.
      The Forum
      Václavské nám. 19
      Praha 1   
      Phone: 00 420 234 656 081
      For product recall information, please click here.

  • Slovenia
  • Spain
    • English:

      Phone number: 900 102 390
      Email: https://service.mattel.com/es/feedback.asp
      Recalls and urgent issues: 900 102 390 (toll free)
      For product recall information, please click here.

      Inquiries may be handled outside your country of residence. Inquiries regarding products manufactured by our licensees may be shared with the licensees. We may send you a quality of service survey via email. Please state “opt-out of survey” in your inquiry if you do not wish to participate. Please visit our Privacy Statement for additional information regarding our privacy practices.

    • Español:

      Mattel España, S.A. Aribau 200. 08036 Barcelona
      Teléfono : 900 102 390
      Correo electrónico: https://service.mattel.com/es/feedback.asp
      service.mattel.com/es
      Por favor, haga click aquí si quiere información sobre la retirada de productos

      Sus consultas pueden ser gestionadas fuera de su país de residencia. Aquellas consultas sobre productos fabricados por nuestros licenciatarios pueden ser compartidas con los licenciatarios. Podemos enviarle una encuesta de calidad de servicio por correo electrónico. Si no desea participar, indique en su consulta “No deseo participar en la encuesta”. Visite nuestra Declaración General de Privacidad para obtener más información sobre nuestras prácticas de privacidad.

  • Sweden
    • English:

      Customer Service / attention: Vivian Knoops
      Gondel 1
      1186MJ Amstelveen
      Netherlands
      020-79-7206
      Email:cservice.nordics@Mattel.com
      For product recall information please click here

      Inquiries may be handled outside your country of residence. Inquiries regarding products manufactured by our licensees may be shared with the licensees. We may send you a quality of service survey via email. Please state “opt-out of survey” in your inquiry if you do not wish to participate. Please visit our Privacy Statement for additional information regarding our privacy practices.

    • Svenska:

      Customer Service / attention: Vivian Knoops
      Gondel 1
      1186MJ Amstelveen
      Netherlands
      020-79-7206
      Email:cservice.nordics@Mattel.com
      Information om återkallelse av produkter, vänligast klicka här

      Frågor kan behandlas utanför landet du är bosatt i. Frågor gällande produkter tillverkade av våra licensinnehavare kan delas med licensinnehavarna. Vi kan komma att skicka en frågeenkät om hur du upplevde servicen via e-post. När du ställer din fråga kan du uppge ”vill inte delta i enkät”/”opt-out of survey” om du inte vill delta. Läs vårt integritetsmeddelande för mer information om våra integritetsrutiner.

  • Switzerland
    • English:

      Phone : 0800-836204
      Email:service.ch@mattel.com
      For product recall information, please click here.

      Inquiries may be handled outside your country of residence. Inquiries regarding products manufactured by our licensees may be shared with the licensees. We may send you a quality of service survey via email. Please state “opt-out of survey” in your inquiry if you do not wish to participate. Please visit our Privacy Statement for additional information regarding our privacy practices.

    • Deutsch:

      Mattel AG, Kirchgasse 24, 3097 Bern-Liebefeld
      Telefon: 0800-836204
      www.mattel.ch
      Für Informationen über Produktrückrufe bitte hier klicken

      Anfragen können ausserhalb des Landes, in dem Sie Ihren Wohnsitz haben, bearbeitet werden. Anfragen zu durch unsere Lizenznehmer hergestellte Produkte können an die Lizenznehmer weitergeleitet werden. Wir können Ihnen per E-Mail eine Umfrage zur Servicequalität zusenden. Bitte geben Sie in Ihrer Anfrage «Von der Umfrage abmelden» an, wenn Sie nicht daran teilnehmen möchten. Bitte lesen Sie unsere Datenschutzerklärung für weitere Informationen über unsere Datenschutzpraktiken.

    • Italiano:

      Mattel AG, Kirchgasse 24, 3097 Bern-Liebefeld
      Telefono: 0800-836204
      www.mattel.ch
      Per informazioni sui prodotti recall, prego cliccare qui

      È possibile che la richiesta venga gestita dall'estero. Le richieste riguardanti prodotti dei nostri licenziatari potrebbero venire condivise con gli stessi. Potremmo inviare per email un sondaggio sulla qualità del servizio: qualora non si desideri partecipare, si prega di indicarlo chiaramente nella richiesta, con la dicitura "no sondaggi". Per ulteriori informazioni sulla gestione dei dati personali, si rimanda alla nostra informativa sulla privacy.

    • Français:

      Mattel AG,
      Kirchgasse 24,
      3097 Bern-Liebefeld
      Téléphone : 0800-836204
      www.mattel.ch
      Pour toute information concernant le rappel de produits cliquez ici

      Les demandes peuvent être traitées en dehors de votre pays de résidence. Les demandes relatives aux produits fabriqués par nos détenteurs de licences peuvent être partagées avec ceux-ci. Nous pourrons vous envoyer une enquête sur la qualité du service par e-mail. Veuillez noter "se désinscrire de l'enquête" dans votre demande si vous ne souhaitez pas participer. Veuillez consulter notre Déclaration de confidentialité pour plus d'informations à propos de nos pratiques de confidentialité.

  • Turkey
    • English:

      Mattel Oyuncakcilik Tic.Ltd.Sti.
      Eski Uskudar Yolu, Erkut Sokak, Uner Plaza Kat:10
      Icerenkoy
      Istanbul
      phone: +90 216 570 75 22
      Email:mattelturkey@mattel.com
      For product recall information, please click here.

      Inquiries may be handled outside your country of residence. Inquiries regarding products manufactured by our licensees may be shared with the licensees. We may send you a quality of service survey via email. Please state “opt-out of survey” in your inquiry if you do not wish to participate. Please visit our Privacy Statement for additional information regarding our privacy practices.

    • Türkçe:

      Türkiye
      Mattel Oyuncakçilik Tic. Ltd. Sti.
      Eski Üsküdar Yolu, Erkut Sokak,
      Üner Plaza Kat:10
      Içerenköy Istanbul
      Telefon: +90 216 570 75 22
      E-posta:mattelturkey@mattel.com
      Ürün geri çekme ile ilgili bilgi almak için, lütfen burayi tiklayiniz.

      Sorgular, ikamet ettiğiniz ülkenin dışında işleme alınabilir. Lisans verdiğimiz kurumlar tarafından üretilen ürünlerle ilgili sorgular, lisans verdiğimiz kurumlarla paylaşılabilir. E-posta aracılığıyla size bir hizmet kalitesi anketi gönderebiliriz. Katılmak istemiyorsanız lütfen sorgunuzda "ankete dâhil edilmek istemediğinizi" belirtin. Gizlilik uygulamalarımız hakkında ek bilgi için lütfen Gizlilik Bildirimimizi ziyaret edin.

  • UK
    • English:

      Helpline: 01628500303
      Email contact form: service.mattel.com/uk/EmailContact.aspx
      UK website: service.mattel.com/uk
      For product recall information, please click here.

      Inquiries may be handled outside your country of residence. Inquiries regarding products manufactured by our licensees may be shared with the licensees. We may send you a quality of service survey via email. Please state “opt-out of survey” in your inquiry if you do not wish to participate. Please visit our Privacy Statement for additional information regarding our privacy practices.

  • Ukraine
    • English:

      ToyDiCo Ukraine LLC
      1 Dniprovodska st., Kiev, Ukraine, 04077
      Phone:0038 044 503 65 43
      0038 044 251 49 20
      Email: office@toydico.com
      For product recall information, please click here.

    • Україна:

      ТойДіКо Україна
      вул. Дніпроводська, 1, м. Київ, Україна, 04077
      Phone:0038 044 503 65 43
      0038 044 251 49 20
      Email: office@toydico.com
      Щоб дізнатися більше про повернення товарів, будь ласка,натисніть тут.

Middle East & Africa
  • Angola
    • English:

      Al Arab for Import&Trading
      21 Anabeed El-Petrol Street,
      Industrial Area Gisr El Suez
      Behind Bavaria factory
      El Nozha El Gedida
      Cairo
      Egypt
      Phone: +351 218 437 102
      For product recall information, please click here.

  • Bahrain
  • Egypt
    • English:

      Al Arab Group
      Mr. Abdelrahman
      21 Nagaty Serag Nasr City
      Cairo Egypt
      phone:01000 202910
      Email:info@alarab-group.com For product recall information, please click here.

    • مصر:

      عبد الرحمن
      موبايل ٠١٠٠٠٢٠٢٩١٠
      العنوان ٢١ شارع نجاتي سراج مدينه نصر
      مجموعه العرب

      01000 202910
      Email:info@alarab-group.com
      For product recall information, please click here.

  • Israel
    • English:

      Importer: Eurofun (A.S.P) Wireless
      Applications Ltd.
      Raul Wallenberg 2 Tel Aviv 6971901
      Israel
      Tel:+97237333888
      Fax:+97237333887


      Distributor and Show Room:
      BH Toys Ltd.
      49 Hasivim st. Petah Tikva 4959504

      Customer Service:info@bhtoys.co.il
      For product recall information, please click here.

    • ישראל :

      היבואן: יורופאן (אי.אס.פי) יישומים סלולריים
      בע"מ
      ראול וולנברג 2 תל - אביב 6971901
      ישראל
      טלפון: 03-7333888 , פקס: 03-7333887

      BH toys ltd :הפצה וחדר תצוגה
      הסיבים 49 פתח תקווה 495950
      ישראל

      info@bhtoys.co.il :שירות לקוחות
      למידע לגבי מדיניות החזרת מוצרים לחצו כאן

  • Jordan
    • English:

      Transmed - Jordan
      Al Qastal Industrial Area, off airport Highway
      Phone: +00962 64 711 201
      email:tm-jordan@transmed.com For product recall information, please click here.

    • الاردن:

      ترانسميد- الاردن
      طريق المطار ، منطقة القسطل الصناعية
      Phone: +00962 64 711 201
      Email:tm-jordan@transmed.com
      For product recall information, please click here.

  • Kenya
    • English:

      Nairobi Toys House Ltd.
      P.o. box 30094
      Kenya
      phone: +254 2 220 783
      For product recall information, please click here.

  • Kuwait
    • English:

      Al Shula General Trading L.L.C
      201 Electrical Lighting Building
      Salahuddin Street, Deira,
      Dubai, United Arab Emirates

      Phone: 00 971 4 2699 960
      (8AM – 5PM Sunday-Thursday)
      Email: support@alshulauae.ae Website: www.alshulauae.com

      For product recall information, please click here.

  • Lebanon
    • English:

      Playmed s.a.l.
      Sin EL Fil, Horsh Tabet, Michaca Bldg, Beirut, Lebanon
      Lebanon
      Phone: +961-1-481126/7

      For product recall information, please click here.

    • لبنان:

      بلايمد ش. م. ل.
      سن الفيل، حرش تابت، بناية مشقة، بيروت، لبنان
      +٩٦١-١-٤٨١١٢٦/٧

      For product recall information, please click here.

  • Mauritius
  • Oman
  • Qatar
  • Saudi Arabia
    • English:

      Toy Triangle Co.
      Jeddah-Aziziyah District,Prince Majed Street Saudi Arabia
      Phone:00966 012 6743737
      Email:info@Toytriangle.com.sa For product recall information, please click here.

    • العربي:

      شركة مثلث الألعاب
      جدة- حي العزيزة، شارع الأمير ماجد
      هاتف:00966 012 6743737
      Email: info@Toytriangle.com.sa
      For product recall information, please click here.

  • South Africa
    • English:

      MATTEL South Africa
      30 Melrose Blvd, 1st Floor,
      Melrose Arch, Birnam
      Johannesburg
      SOUTH AFRICA
      Phone: +27 (0)10 0204810
      Email: ConsumerService.SA@mattel.com
      For product recall information, please click here.

  • United Arabs Emirates
    • English:

      Al Shula General Trading Co.
      Deira / Salahuddin Road / Electrical Lighting Building / Office 201
      +97142699960
      Email: support@alshulauae.ae
      For product recall information, please click here.

    • الأمارات العربية المتحدة:

      شركة الشعلة للتجارة العامة
      ديرة / شارع صلاح الدين / مبنى Electrical Lighting / مكتب 201
      +97142699960
      Email: support@alshulauae.ae
      For product recall information, please click here.

Asia
South Pacific
  • Australia
    • English:

      General Enquiries:
      Mattel Australia Pty., Ltd.
      Richmond, Victoria, 3121
      Consumer Services
      Phone: 1300 135 312
      M-F 8:30am - 4:30pm, EST.
      Email: infoaust@mattel.com

      For product recall information, please click here.

  • East Timor
    • English:

      General Enquiries:
      Mattel Australia Pty., Ltd.
      Richmond, Victoria, 3121
      Consumer Services
      Phone: 1300 135 312
      M-F 8:30am - 4:30pm, EST.
      Email: infoaust@mattel.com

      For product recall information, please click here.

  • New Zealand
    • English:

      General Enquiries:
      Mattel Australia Pty., Ltd.
      Richmond, Victoria, 3121
      Consumer Services
      Phone: 0800 174 063
      M-F 10am - 7:00pm, Australia EST
      Email: infonz@mattel.com

      For product recall information, please click here.

  • Papua New Guinea
    • English:

      General Enquiries:
      Mattel Australia Pty., Ltd.
      Richmond, Victoria, 3121
      Consumer Services
      Phone: 1300 135 312
      M-F 8:30am - 4:30pm, EST.
      Email: infoaust@mattel.com

      For product recall information, please click here.

  • Samoa
    • English:

      General Enquiries:
      Mattel Australia Pty., Ltd.
      Richmond, Victoria, 3121
      Consumer Services
      Phone: 1300 135 312
      M-F 8:30am - 4:30pm, EST.
      Email: infoaust@mattel.com

      For product recall information, please click here.

  • Tonga
    • English:

      General Enquiries:
      Mattel Australia Pty., Ltd.
      Richmond, Victoria, 3121
      Consumer Services
      Phone: 1300 135 312
      M-F 8:30am - 4:30pm, EST.
      Email: infoaust@mattel.com

      For product recall information, please click here.

  • Tuvalu
    • English:

      General Enquiries:
      Mattel Australia Pty., Ltd.
      Richmond, Victoria, 3121
      Consumer Services
      Phone: 1300 135 312
      M-F 8:30am - 4:30pm, EST.
      Email: infoaust@mattel.com

      For product recall information, please click here.

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