For your convenience and assistance, you can contact us via toll-free phone lines. English, French and Spanish speaking agents are available. Calls may be handled outside your country of residence. Your call will be recorded for quality control, training, legal, and other business purposes.

Standard Business Hours
Monday - Friday
9 AM to 6 PM Eastern Time

Mattel products, including Hot Wheels, Barbie, Monster High:
In the US and Canada: 800-524-8697

Fisher-Price products, including Baby Gear, Infant Toys and Car Seats:
In the US and Canada: 800-432-5437

Power Wheels® Battery Operated Ride On Vehicles:
In the US and Canada: 800-348-0751

MEGA® Bloks and Puzzles:
In the US and Canada: 800-465-6342

Hearing impaired support for all brands:

American Girl product support, click here