Disney Sofia the First Masquerade Party 2-Pack

Product#: CCW97
Released: 2015
Discontinued:
Ages: 3 years and up

Product Desciption:

There’s a masquerade ball taking place tonight in the land of Enchancia and you’re invited! Princess Sofia and Princess Amber will be there dressed in their finest ball gowns and each holding an adorable masquerade mask. The stage is set for a memorable evening with a colorful backdrop complete with golden railings and beautiful glittering fireworks in the windows. No party is complete without refreshments and at this ball, the punch bowl magically “refills” with lemonade with just a simple push! There’s also a table, two cups for the punchbowl, a cake on a plate, and a two-tiered dessert tray—lots of sweet treats for the sisters to enjoy!

FAQ

  • Why is my Sofia the First Magical Talking Castle giving incorrect responses or no responses when I place the figures on the figure reading base? The talking figure reading platform in the Sofia the First Magical Talking Castle recognizes that Prince James, King Roland, Queen Miranda, or her friends are on the platform, and reacts by Sofia speaking to them or about them in her own voice or with trumpet sounds. Sofia, Clover and Amber are the only characters who prompt their own voices when placed on the talking platform. The castle will only give the correct responses when using a figure that has a colored shape on its base. An incorrect response can also occur if it is being used in a brightly lit room or direct sunlight or the figures are placed on or removed from the special base too quickly. The figures must be placed on the special base for a full second to work properly. If you continue to receive incorrect responses from figure reading platforms, Please contact our Consumer Relations team so they can help. Live chat, phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find our contact information here http://bit.ly/qarFdw.
  • In the Magical Talking Castle, why do I hear Sofia phrases when I put Prince James, King Roland or other characters on the talking platform? The talking platform in the castle recognizes that Prince James, King Roland, Queen Miranda, or her friends are on the platform, and reacts by Sofia speaking to them or about them in her voice or reacts with trumpet sounds.  Sofia, Clover, and Amber are the only characters who prompt their own voices when placed on the platform.
  • What are the best kind of batteries to use in Fisher-Price® and Mattel® products?

    A.    We recommend using alkaline batteries with our products, as they are great for long-term use and help optimize performance. We don't recommend using Carbon-Zinc batteries. While Carbon-Zinc batteries may work well with low-power devices, they can drain after a short period of time and cause certain products to not function properly.

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ReplacementPartsNotAvailable

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