WE'RE HERE FOR YOU!
For your convenience and assistance, you can contact us via toll-free phone lines. English, French and Spanish speaking agents are available. Calls may be handled outside your country of residence. Your call will be recorded for quality control, training, legal, and other business purposes.
Standard Business Hours
Monday - Friday
9 AM to 6 PM Eastern Time
Mattel products, including Hot Wheels, Barbie, Monster High:
In the US and Canada: 800-524-8697
Fisher-Price products, including Baby Gear, Infant Toys and Car Seats:
In the US and Canada: 800-432-5437
Power Wheels® Battery Operated Ride On Vehicles:
In the US and Canada: 800-348-0751
MEGA® Bloks and Puzzles:
In the US and Canada: 800-465-6342
Hearing impaired support for all brands:
800-382-7470
American Girl product support, click here